FAQ-KARLLEO Blinds | Shades

FAQ-KARLLEO Blinds | Shades
  • 1. Which brands do you carry?
  • Karlleo Blinds carries their own brand of blinds and shades. With factory directly manufactured to your specifications and shipped directly to you.
  • The Karlleo Blinds is made with the same quality and care that you expect to see in any of the top name brands. 
  • All of our products offer the same popular options and great color selections as those of the more well-known brands, but at a much lower price.


  • 2. How do I measure my windows?
  • Karlleo Blinds has complete measuring instructions and worksheets on our website.
  • Click How-To-Measure to view our measuring instructions.
  • Click How to Order Custom-Made  to view our order sheet that can be printed for to you record your window measurements.


  • 3. Will I be able to install the blinds myself? 
  • Yes, all of our products are easy to install. we would show you a video or install drawings when you placed order. 
  • How-To-Install instructions are found on our website and also included with each order.
  • With a few simple hand tools, you should be able to easily install any of our products.


  • 4. Is all the necessary hardware supplied?
  • All mounting brackets, center support brackets (if required) and extension brackets (if ordered) will be included with your order.
  • If you are not mounting blinds directly on a wood stud, then wall anchors and screws for attaching blinds into drywall or plaster will need to be purchased at your local hardware store.


  • 5. Is there a charge for shipping?
  • For horizontal window coverings less than 94” wide and verticals less than 94” in width and height, there is no charge for shipping in North America ( except remote address ).
  • For all products 94” and wider and verticals 94” and taller, the shipping extra charge each blind or vertical depends on which country. Russia / Brazil have to confirmed before place order. 


  • 6. Do you mail any catalogs or brochures?   
  • No. We try to have all the information for our products available on our website. This includes measuring and installation instructions, care information, color selections and product specifications.


  • 7. Do you have samples you can send me?
  • To seeing an exact match of the color is important to you, we can send you a FREE sample swatch of your color choice if you don't mind pay freight about 15USD -35USD 


  • 8. What methods of payment do you accept?
  • We accept Visa, MasterCard, Discover credit cards. You can also pay using PayPal, certified or cashiers check and money order.


  • 9. Can I change or cancel my order?
  • All of our products are custom-made to your own specifications and production of your order usually begins the following business day after you place your order with us.
  • We are happy to make a change to your order, if the request is made within 24 hours after you place your order with us.
  • Once production has begun on your order, however, we will not be able to make any changes to your order.
  • To cancel an order, we must receive the request by 11:00am EST of the following day you placed your order.
  • Cancelled orders will be charged a 10% cancellation fee. 
  • Due to the production speed of our Quick-Ship products, we are unable to cancel or make any changes to these products once an order for them is placed with us.


  • 10. Can I return the blinds I purchased?
  • Since all of our products are custom made-to-order for each customer, they cannot be returned except for warranty repairs. Once an order has begun production, they cannot be cancelled or changed.
  • If you follow our measuring instructions carefully, your blinds should fit perfectly. Click here to see our complete Return Policy.


  • 11. How long will it take to receive my order?
  • Most orders will be received within 2-3 weeks after the order date. This time period consists of two parts: production time and delivery time.
  • Most products are manufactured in 5-8 business days (not including the order date).
  • Quick-Ship products are manufactured in 2-3 business days. In the event a material becomes back-ordered and delays the production of your order, you will be notified immediately.
  • DHL | UPS | FedEx | TNT delivery times usually take between 3-12 business days, depending to your delivery address. 


  • 12. Will I receive an order confirmation?
  • Yes. You will receive an order confirmation via email.
  • Please make sure you look over your order and check it for accuracy. Orders cannot be changed or cancelled once they begin production.


  • 13. Do you share any of my personal information?
  • Your privacy is very important to us. We do not share, sell or lease your personal information to any third party companies.
  • Your personal information that you have provided to us will remain absolutely confidential.


  • 14. What is the difference between inside mount and outside mount?
  • An inside mount is when the window covering is installed inside the window opening. Inside mounting is the preferred method and offers a cleaner, neater look.
  • An outside mount is normally used only when the window opening does not have enough depth to install the window covering inside the window frame and for covering sliding glass doorwalls.
  • Click How-To-Measure to see complete inside and outside mounting instructions.


  • 15. What if I measure incorrectly?
  • It is very important that you take the extra time to measure your windows accurately. Make sure you take every measurement twice before recording your final result.
  • One of the most common measuring errors is recording the width and height measurements in reverse order. The width is always the first measurement given and the height is always the second measurement.
  • Click How-To-Measure to view our measuring instructions. If you follow these instructions carefully, your blinds should fit perfectly.


  • 16. What if my blind is damaged during shipping?
  • We will take care of any damage that occurs to your order during shipping.
  • Inspect your merchandise as soon as you receive it and notify us immediately if there has been any damage to your merchandise during shipping. please contact us at hdcblinds@gmail.com  
  • If an item is received damaged in transit, please notify us within 5 days of the original delivery date so that a freight claim can be processed.
  • Please keep the original packaging materials and product should the return of the merchandise be necessary.
  • IMPORTANT: Freight damage claims must be made with the manufacturers in a timely fashion.
  • If you do not notify Karlleo Blinds that an item has been damaged during shipment within this 5-day period,Karlleo Blinds will not be able to repair or replace the damaged merchandise at no cost to you.


  • 17. How can I check on the status of my order?
  • You can check on-line on our website at Track Order to see if the tracking number for UPS / FedEx has been posted or you can email a request to check the status of your order to hdcblinds@gmail.com  
  • The tracking number will not be available until the day after your order has been shipped.


  • 18. What type of warranty do you have?  
    • Gurantee that all products will be free from defect in workmanship and material for the period of 1-5 years depends on pattern you selection and  product limited lifetime warranty
  • We would responsible for all risk of damage for products reach you door if product ship with out method 
  • If there any issues of damage that through our ship methed or  any quality issues.Please take photos or video show us.We will confirmed and offer you best solution.
  • Solution 1)  for product which can be repair with replace components.We will send freely compoents for you repair firstly with a photos instruction or video show you repair in easily way.
  • Solution 2) for product which can't repair.We will send new finished product for you replace.


  • 19.What if one of my blinds break?
  • Contact us right away. If the problem is covered under the manufacturer’s warranty, 
  • Solution 1)  for product which can be repair with replace components.We will send freely compoents for you repair firstly with a photos instruction or video show you repair in easily way.
  • Solution 2) for product which can't repair.We will send new finished product for you replace.


  • 20. How do I contact you if I have a problem?
  • You may call, email, fax or mail any questions or concerns to us. Click Contact Us to see the complete contact information listings.